DNCL & Canada Anti-Spam Legislation

Links

• Link to verify if a number is on the DNCL  
• Link to Canada's Anti-Spam Legislation
• Link to Unsolicited Telecommunications Rules
• Link to Understand Telemarketing Rules for Compliance

Complaints, Fines and Enforcement

Canadians can make a complaint through the National DNCL website (www.LNNTE-DNCL.gc.ca) or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889).

The CRTC investigate complaints and can penalize telemarketers found to be in violation of the Unsolicited Telecommunications Rules, which include the Telemarketing Rules, National DNCL Rules and Automatic Dialing and Announcing Device Rules.

The CRTC can levy penalties of up to $1,500 for an individual and up to $15,000 for a corporation, for each violation.

If you’re able to show that you exercised due diligence to prevent the violation, the judgment may be overturned. You’re also entitled to take your case to the Federal Court. For more information on the appeal process, refer to Telecom Decision CRTC 2007-48.

• If you engage in telemarketing for the purpose of solicitation, or hire an agency to do so for you
• You must register and subscribe to the National DNCL
• Non-compliance can result in significant financial penalties – so be sure you understand your responsibilities
• You’re responsible for making sure you do not call or send faxes to any numbers registered on the National DNCL or on your own internal do not call list
• If you think your calls or faxes may be among those exempt from the List, refer to the full details on exemptions in Telecom Decision CRTC 2007-48
• The National DNCL does not eliminate your responsibility to maintain your own internal do not call list
• Every call made and faxes sent to consumers must follow the CRTC’s Unsolicited Telecommunications Rules.